Lilac Schoenbeck

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Top Stories by Lilac Schoenbeck

Feeling nervous about the cloud? Many CIOs understandably hesitate to send services requiring regulatory compliance to the public cloud. Though not outsourcing such services may seem like a good idea, this approach limits your flexibility in offering the best combination of services to meet business demands. As public cloud services continue to grow in both diversity and quality, IT and the business can't afford to bypass opportunities offered there and hope to remain competitive. The compliance issue must be addressed, but how? Is it possible to ensure compliance when sending services to the cloud? Fortunately, the answer is "yes." By using a strategy based on Business Service Management (BSM), a comprehensive approach and unified platform for running IT, you can extend the BSM processes and solutions that you use to manage your internal infrastructure to the publ... (more)

Necessary Conversations: Five Steps to a Perfect Cloud

Cloud has arrived. Everyone in the business, from the CEO to the customer relations manager, wants in on a computing model that promises to lower costs while delivering better service and greater efficiency. The business finally sees the potential of IT to add value, yet such high expectations don't come without risks for failure. How can you increase the odds of success? By building a firm foundation based on clear communication with the business about their requirements. These conversations should be specific, detailed and, most important, collaborative. The following five ste... (more)