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Lilac Schoenbeck

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Top Stories by Lilac Schoenbeck

Cloud has arrived. Everyone in the business, from the CEO to the customer relations manager, wants in on a computing model that promises to lower costs while delivering better service and greater efficiency. The business finally sees the potential of IT to add value, yet such high expectations don't come without risks for failure. How can you increase the odds of success? By building a firm foundation based on clear communication with the business about their requirements. These conversations should be specific, detailed and, most important, collaborative. The following five steps outline a requirements-gathering process that brings the business and IT together. Step 1: Identify Your Users. To create exceptional cloud services, you need to understand who's going to be using them. How technical are your users? How comfortable are they with self-service? How many user... (more)

Four Steps to Compliance Management in the Public Cloud

Feeling nervous about the cloud? Many CIOs understandably hesitate to send services requiring regulatory compliance to the public cloud. Though not outsourcing such services may seem like a good idea, this approach limits your flexibility in offering the best combination of services to meet business demands. As public cloud services continue to grow in both diversity and quality, IT and the business can't afford to bypass opportunities offered there and hope to remain competitive. The compliance issue must be addressed, but how? Is it possible to ensure compliance when sending se... (more)